OUR APPROACH TO ESG Key Stakeholders Key Topics of Concern Mode and Frequency of Engagement Customers and Guests • Customer satisfaction • Quality of facilities and services • Health and safety Throughout the year: • Bilateral communications • Guest satisfaction surveys • Events Investment Community and Stapled Securityholders • Financial and portfolio performance • Business strategy and outlook • Acquisitions and divestments • Asset enhancement initiatives • Capital and risk management • Corporate governance • Quarterly business updates, financial results briefings and earnings calls • Annual General Meeting Throughout the year: • Investor conferences and non-deal roadshows • Bilateral communications via emails, calls, company visits and site visits • Corporate website Hotel and Serviced Residence Operators • Asset management and enhancement initiatives • Business opportunities • Property maintenance programmes • ESG practices • Monthly ESG performance data collection and review Throughout the year: • Regular site meetings • Discussions via calls and emails Employees • Employee development and retention • Employee satisfaction • Occupational health and safety • Impact on the environment • Employee well-being • Organisation updates Annual • Performance appraisals • Employee culture or pulse survey • Group-wide Health and Safety Month and Environment Month Throughout the year: • Training, including courses and orientation programme for new staff • Team bonding activities as well as sports, volunteering and other events • Internal communications via emails, intranet, newsletters and townhall meetings Suppliers and Business Partners • Appropriate cost and budgeting • Adherence to terms and conditions of purchasing policies • Responsible sourcing practices As and when requested: • Quotations, proposals and tenders • Regular meetings • Discussions via calls and email Local Community • Social and community initiatives • Business impact on the environment and society Throughout the year: • Community engagement activities Media • Financial and operational performance • FHT’s latest developments, including acquisitions, equity fund raising, and divestments Throughout the year: • Media releases Regulators and Non-governmental Organisations • Regulatory compliance • Regulatory and industry updates and trends • Corporate governance Throughout the year: • Briefings, discussions and consultations • Participation in relevant industry associations • Participation in relevant industry surveys which seek to gather feedback from market participants assessment will be incorporated in our ESG Reports from FY2025. In the interim, we have maintained our material focus areas for FY2024, which were assessed through stakeholder engagement surveys and industry analysis, taking into consideration business impact, emerging trends and alignment with our Sponsor’s ESG priorities. The following table reflects the material topics that we have identified in our FY2022 review and where we have caused or contributed to significant impacts for each of our material topics. 10 Frasers Hospitality Trust
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