Giving Back to Local Communities At FHT we have set up community investment initiatives which are designed to address the distinct needs of local communities. Some of our significant long-term community initiatives are highlighted below: PARTNERSHIP WITH CLUB RAINBOW FOR FRASERS HOSPITALITY-MANAGED PROPERTIES FH, a strategic business unit of our Sponsor, partners with Club Rainbow on a sustained effort to empower children with chronic illnesses and provide holistic support to their families. This collaboration is rooted in the shared values of compassion, inclusivity and desire to make a meaningful impact on the lives of beneficiaries. Under the partnership, some employees of the REIT Manager participated in the following events in FY2024: • August: Club Rainbow’s annual Ride & Ralk for Rainbows charity walk event which helped to raise a total of S$12,000 through a dollar-to-dollar matching scheme • September: A punch needle craft workshop where employees joined 20 children from Club Rainbow to learn the art of punch needle embroidery, and hosted lunch for the children and their parents Our third party operated properties have also organized various community outreach activities over the year. ANA Crowne Plaza Kobe partnered with the Kansai Food Bank on food donations, Intercontinental Singapore embarked on a Kayak & Klean activity to protect marine life while Novotel Sydney Darling Square participated in a nation-wide morning tea activity to support the Cancer Council. Our Actions and Progress Elevating Guest Experiences To ensure we consistently deliver exceptional service, we conduct regular guest satisfaction surveys across our properties. In FY2024, all FHT properties managed by FH, a strategic business unit of the Sponsor, achieved a positive guest review score of 65.8% and a performance score of 84.3%. • In terms of guest satisfaction, Novotel Sydney Darling Square has received a Reputation Performance Score of 84.6% while Novotel Melbourne on Collins has scored 79.4% in FY2024. • Our properties managed by FH utilise an online reputation and post-stay survey management system. For example, Fraser Suites Singapore and Fraser Suites Sydney have received positive guest reviews of 84.5% and 78% respectively in FY2024. • At The Westin Kuala Lumpur, all social media hotel reviews are through the Brand Standard Audit. Feedback is analysed to identify areas for improvement. ESG Report 2024 25
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