HEALTH AND WELL-BEING Our Approach GRI 3-3 At FHT, we recognise that the health, safety and wellbeing of our employees are fundamental to our success. Our operations are built upon robust health and safety planning to ensure a safe environment for employees, customers and guests. Additionally, we have developed comprehensive initiatives aimed at promoting a supportive work environment that prioritises their physical, mental and emotional well-being. Occupational Health and Safety GRI 403-1, 403-2, 403-4, 403-5, 403-6, 403-7, 403-9, 403-10 We are committed to implementing procedures that align with workplace health and safety regulations, working closely with appointed hotel operators to establish and maintain robust safety protocols across our portfolio. At FH-managed properties, we implement a comprehensive safety and health governance structure. Each of these properties has a designated health and safety representative and a dedicated Environmental, Health and Safety Committee to review, assess and identify areas for improvement. Employees are provided with opportunities at a property level to freely report work-related hazards and dangerous situations, step away from tasks that they feel might cause injury or illness and share their safety concerns and ideas. Avenues to report such hazards include, but are not limited to, daily briefings, monthly department and Environmental Health and Safety meetings and regular safety site walks. Safety incidents and near misses are discussed at each monthly Environment, Health and Safety meeting. When there is a safety incident, the relevant manager is notified, and a fact-finding process is initiated to determine the root causes and appropriate control measures. We also conduct regular hazard identification risk assessments. To ensure our properties are well-prepared for various safety scenarios, relevant employees receive training on safety topics. For example, during the reporting year, key personnel across all FH-managed properties received training from legal consultants on their obligations under local workplace safety and health regulations. Alongside the previously mentioned initiatives, both of our properties in Singapore have obtained bizSAFE Level 3 certification from the Singapore Workplace Safety & Health Council. Additionally, The Westin Kuala Lumpur undergoes annual audits to comply with regulatory occupational safety and health standards. At ANA Crowne Plaza Kobe, all new employees undergo training on food safety while new joiners at Ibis Styles London Gloucester Road are additionally trained on food allergens, on top of food and fire safety. Policies and Benefits for Employee Well-being GRI 401-2, 401-3, 403-6 The REIT Manager’s employees receive a comprehensive benefits package which covers life insurance, healthcare, disability coverage, childcare, parental and adoption leave and retirement provisions. In Singapore, our employees benefit from our Flexible Benefits Plan, enabling them to customise benefits according to their health and well-being needs. Our remuneration practices are guided by fairness and equity, aligning compensation with employees’ roles and performance. In addition to ensuring competitive and equitable pay, we assist retiring employees during their transition from work to retirement, providing employment support and post-retirement contracts when applicable. We also provide employees with health and wellbeing programmes to support their needs, including access to mental health resources. In FY2024, we introduced “Intellect”, a platform that offers learning resources, quizzes, mood check-ins and real-time coaching for all our employees. This programme allows for personalised support for mental well-being, enabling employees to connect with certified coaches, counsellors, and psychologists. We have also implemented the StartWell@FH wellness programme for new hires at the REIT Manager to facilitate transition into their roles. Employees will take a questionnaire to gain insight into their own health and well-being against the wellness facets of sleep, nutrition, activity, connectedness, outlets and time out. Following this, regular impact assessments were conducted using practical tools to help them maintain well-being. ESG Report 2024 23
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