83
ANNUAL REPORT 2015
FRASERS HOSPITALITY TRUST
Our Key Stakeholders
Form of Engagement
Key Topics
Investment community
and stapled
securityholders
Results briefings and earnings calls at least
quarterly
Annual General Meeting, Extraordinary General
Meeting
Local and overseas investor conferences
Bilateral communication, one-on-one meetings
and site visits
Emails and discussions
Financial results, key development, asset
enhancement initiatives and investor
relations
Trade associations
Member of the REIT Association of Singapore
(REITAS)
As part of FCL Group:
Member of the Singapore Green Building
Council, the Green Building Council of Australia
and the Real Estate Developers’ Association of
Singapore
Industry updates, dialogues and issues
Business partners –
serviced residence/
hotel operators
Regular site meetings, discussions, calls
and emails
Asset management, business
opportunities, environmental and
social impacts, property maintenance
programmes
Suppliers
Quotations, proposals, tenders, discussions,
regular meetings and emails
Appropriate cost and budgeting,
adherence to terms and conditions of
purchasing policies
Guests
Bilateral communication
Events
Surveys
Service, facilities, quality customer
satisfaction
Hospitality satisfaction
Regulators
Briefings and consultations
Discussions
Regulatory and industry trends, ensuring
compliance
Employees
Performance appraisals
Training, including orientation program for new
staff
Team bonding and sports events
Internal communication through intranet, Frasers
Connect magazine, workshops, social events,
Frasers Hospitality Day and addresses by CEO
Performance and skills
Information update by management
Occupational health
Staff bonding
Media
Regular luncheons with relevant journalists,
media releases, regular communication
FHT’s latest developments, financial
results, updates on acquisition and asset
enhancement initiatives
Local community
Community engagement activities, Big Love
community outreach projects and Frasers
environmental month in March annually
Partnering with local welfare
organisations, community projects,
environmental protection and
conservation
BEING ACCOUNTABLE TO OUR STAKEHOLDERS
As a responsible corporate citizen, we work closely with our stakeholders as they are critical to our long term success.
We seek to understand our key stakeholders’ key concerns through various platforms throughout the year. This
stakeholder engagement has provided valuable information to our approach to sustainability reporting and to how we
assess material environmental and social issues.
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Aside from the trade associations that FHT is a member of, our CEO, Ms Eu Chin Fen is a Board Member of Singapore
Hotel Association which is the umbrella body on key hospitality developments and best practices in the industry
in Singapore. Detailed information on our engagement with investors can be found on pages 79 and 80 within the
Investor Relations section while our employee engagement is addressed on page 88 in the People section.
SUSTAINABILITY REPORT
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